Shipping policy

Shipping & Returns

Shipping Within Australia

We currently only offer shipping within Australia. All orders are sent via Australia Post:

• Standard Shipping: $10.95
• Express Shipping: $14.95

Orders are typically processed and dispatched within 1-3 business days.

Orders are not processed or dispatched on weekends or public holidays.

Roast Dates and Returns

We aim to provide coffee that is appropriately fresh for consumption and brewing. Please refer to individual product descriptions for roast dates and any specific details regarding each coffee.

As coffee is a fresh, perishable product, we are unable to offer returns. If you experience any issues with your order, please contact us via Instagram or email - we are always happy to help with brewing questions to get the most out of your cup, or to assist with any other issues.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please ensure your shipping details are correct at checkout, as we are unable to guarantee changes can be made once an order has been dispatched.

Lost, Damaged, or Delayed Orders

Unfortunately once your order has been shipped and is with Australia Post, FORM is unable to assume responsibility for any lost, delayed, damaged or stolen packages.

We recommend that you get in touch with Australia Post and open an enquiry directly. Please also contact us at hello@formmelbourne.com to make us aware of the situation.

For anything else regarding your order or products, please reach out on our Instagram @form.melbourne or via email hello@formmelbourne.com