Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for supporting Form. We take care when preparing and dispatching your order to ensure your coffee and brewing products arrive safely and in excellent condition.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after payment has been received.

Orders are not processed or dispatched on weekends or public holidays.

Roast Dates and Availability

We aim to provide coffee that is appropriately fresh for consumption and brewing. Please refer to individual product descriptions for roast dates and any specific details regarding each coffee.

Shipping Within Australia

We currently ship orders within Australia using trusted delivery providers.

Shipping costs and available delivery options will be calculated at checkout based on your location and order size.

Delivery timeframes are estimates only and may vary depending on your location.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please ensure your shipping details are correct at checkout, as we are unable to guarantee changes can be made once an order has been dispatched.

Lost, Damaged, or Delayed Orders

We take care when packaging your order to minimise the risk of damage during transit.

If your order arrives damaged, is lost, or does not arrive within a reasonable timeframe, please contact us as soon as possible. We will investigate the issue with the relevant delivery provider and work towards an appropriate resolution.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

hello@formmelbourne.com