Refund policy

Returns & Refunds Policy

Last Updated: August 2026

Returns

Due to the nature of coffee as a fresh, consumable product, we do not accept returns or provide refunds for change-of-mind purchases, incorrect selections, or personal taste preferences.

We recommend reviewing the product information before purchasing. If you need help choosing a coffee, please contact us before placing your order and we would be more than happy to provide guidance.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong product, please contact us within 7 days of receiving your order.

Please provide: 

• Your order number
• A description of the issue
• Photos of the product (where applicable)

We will assess the issue and, where appropriate, provide a suitable resolution, which may include a refund or replacement.

Where a refund has been approved, it will be issued to the original payment method. Please allow time for your payment provider or bank to process the refund.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

hello@formmelbourne.com