Terms of service

Terms of Service

Last updated: August 2026

Welcome to Form. By accessing our website and purchasing products from us, you agree to the following Terms of Service.

Website Use

By using our website, you agree to use it only for lawful purposes and in a way that does not infringe on the rights of others or interfere with the operation of our website.

We reserve the right to refuse service, terminate accounts, or cancel orders where we believe there has been misuse of our website, fraudulent activity, or a breach of these terms.

Products & Availability

We take care to ensure product descriptions, images, pricing, and availability information are accurate. However, we cannot guarantee that all information is free from errors or that products will always be available.

As we stock coffee from a range independent roasters availability, roast dates, packaging, and product details may vary depending on supplier availability.

We reserve the right to update, modify, or discontinue products at any time without notice.

Orders & Payments

By placing an order through our website, you agree that all information provided is accurate and complete.

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, stock availability issues, or suspected fraudulent activity.

Payment must be received in full before orders are processed and dispatched.

Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery timeframes are estimates only and may vary depending on the selected shipping provider and destination.

Once your order has been dispatched, we are not responsible for delays caused by the delivery provider. However, if your order is lost, damaged, or does not arrive, please contact us and we will assist in resolving the issue.

Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service. Due to the nature of coffee as a fresh, consumable product, we do not accept change-of-mind returns.

Please refer to our Returns & Refunds Policy for further information.

Intellectual Property

All content on this website, including text, images, logos, branding, and designs, is owned by or licensed to Form and may not be used without prior written permission.

Limitation of Liability

To the extent permitted by law, Form is not responsible for any indirect loss, damage, or expenses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits your rights under the Australian Consumer Law.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

hello@formmelbourne.com